Privacy Policy

Last updated: May 2026

This Privacy Policy explains how RefundYourBet (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you use our website and submit an enquiry.

We are committed to handling your information lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who We Are

RefundYourBet operates an online information and referral service that enables users to submit enquiries which may be shared with independent regulated solicitors for potential legal claims assessment.

We are not a law firm and do not provide legal advice.

Data Controller

[Company Legal Name]
[Registered Address]
[Contact Email Address]
[ICO Registration Number (if applicable)]

2. What Information We Collect

When you complete an enquiry form, we may collect the following information:

Personal Information

Full name
Date of birth
Email address
Telephone number
Postcode or address

Enquiry Information

Information relating to gambling activity
Approximate financial losses
Whether concerns were raised with a gambling operator
The name of any gambling operator(s) involved
Other information you choose to provide regarding your enquiry

Technical Information

IP address
Browser type
Device information
Website usage data collected through cookies and analytics technologies

We only collect information reasonably necessary to process your enquiry and facilitate referral to independent legal professionals.

3. How We Use Your Information

We use your information to:

Process and manage your enquiry
Securely pass your enquiry to independent regulated solicitors
Enable solicitors to determine whether they may be able to assist you
Communicate with you regarding your enquiry
Maintain records and comply with legal obligations
Improve our website, services, and user experience
Monitor website performance and advertising effectiveness

We do not assess legal claims or determine eligibility for compensation.

4. Lawful Basis for Processing

We process your personal information based on:

Your consent
Our legitimate interests in operating and improving our enquiry referral services
Compliance with legal and regulatory obligations

By submitting your enquiry and ticking the consent box, you consent to:

the collection of your information; and
the sharing of your information with independent regulated solicitors for the purpose of reviewing your enquiry.

Where information provided may reveal sensitive personal data, including information relating to health, addiction, or vulnerability, you explicitly consent to our processing of that information for the purposes described in this policy.

You may withdraw your consent at any time by contacting us using the details below.

5. Who We Share Your Information With

We may share your information with:

Independent regulated solicitors
Professional advisers and service providers supporting our business operations
IT, CRM, analytics, advertising, and hosting providers acting on our behalf

We do not sell your personal information to unrelated third parties.

Solicitors who receive your information will act as independent data controllers and may provide their own privacy information where required.

6. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and tracking technologies provided by third parties including advertising and analytics providers.

These technologies help us to:

understand website usage;
improve user experience;
measure advertising performance; and
deliver relevant advertising.

You can control cookies through your browser settings.

7. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we take appropriate measures to ensure personal information is protected in accordance with applicable data protection laws.

8. Data Security

We use appropriate technical and organisational security measures to protect your information, including:

encrypted data transmission;
secure hosting environments;
restricted staff access;
access controls and monitoring.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for:

the purposes set out in this policy;
legal, regulatory, or compliance obligations; or
resolving disputes and enforcing agreements.

Where information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of your information;
withdraw consent;
object to or restrict certain processing;
request transfer of your data where applicable.

To exercise your rights, please contact us using the details below.

11. Marketing Communications

Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

We will only contact you in relation to your enquiry unless you separately consent to receive marketing updates.

12. Age Restriction

This website is intended for individuals aged 18 or over.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

RefundYourBet
[Email Address]
[Postal Address]

14. Complaints

If you are unhappy with how we handle your information, you may contact the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
https://ico.org.uk/

15. Disclaimer

RefundYourBet is not a law firm and does not provide legal advice.

Submitting an enquiry does not guarantee eligibility for compensation, legal action, or financial recovery.

All enquiries are assessed individually by independent legal professionals.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.